We respect your privacy. This policy explains how we collect and use personal data under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
1. Data we collect
- Name, mobile number, email and delivery address you share to place an order
- GSTIN for business invoices
- Payment reference (order and payment ID) from our payment gateway
- Messages you send on WhatsApp, email or phone
- Basic technical data to keep the website working
We do not collect or store card numbers, CVV, UPI PIN, passwords or OTPs.
2. How we use it
- To process, ship and support your order
- To issue GST invoices and keep records required by law
- To handle returns and complaints
- To send offers — only if you agree
3. Sharing
Only with courier partners, payment partners, the email service that delivers order confirmations to you and to us, and government authorities when required by law. We never sell your data.
4. Retention
Order and invoice records are kept as required under tax laws. Other data is deleted when no longer needed or on request where the law allows.
5. Your rights
You can ask to access, correct or erase your data, withdraw marketing consent, or nominate a person to exercise these rights. Write to info@reliableintegrated.com.
6. Security
We use reasonable safeguards. Never share OTPs or passwords with anyone, including people claiming to be from our company.
7. Grievance Officer
Mr. Chandan Kumar (Director) — info@reliableintegrated.com, +91 84591 87306.
8. Changes
We may update this policy; the latest version is always on this page.