1. Cancellations
Cancel free of charge any time before dispatch — WhatsApp +91 84591 87306 or email info@reliableintegrated.com. Dispatched orders cannot be cancelled but you may follow the return process below.
2. Returns and replacements
If you receive a product that is damaged in transit, defective or different from what you ordered, tell us within 7 days of delivery with photos and, where possible, an unboxing video. We will arrange a free replacement or a full refund.
3. Items that cannot be returned
For hygiene and safety reasons, unless damaged, defective or wrong:
- Used gloves, masks and ear plugs
- Helmets, safety shoes and harnesses that have been worn or used
- Opened caution tape rolls
- Used fire blankets
4. How refunds are paid
Approved refunds are made within 5–7 business days to the original payment method through Razorpay. The time for the money to show in your account depends on your bank or card issuer. Delivery charges are refunded if the return is due to our error.
5. Failed or duplicate payments
If money is debited but the order is not confirmed, it is usually reversed automatically by your bank within 5–7 business days. If not, share the payment ID with us and we will refund any extra amount after verification.